In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.
When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
I started Invisalign with wisteria dental practice right at the beginning of the pandemic, throughout my Invisalign journey, Monsur, the dentist , was always available…
High quality service. I am already 3 years as a patient in clinic and its best experience I ever had. Even my kids are happy…
Had a most pleasant experience both with reception and dentist. Dr Monsur Hannan gave me great advice and very good hygiene treatment! Totally recommended!
Dr Monsur and his team are excellent! I was - after a lifetime of dentistry mishaps and telling offs- dreading, like so many of us,…
Today was another good experience at the Wisteria house dental practice. Dr Monsur and his staff are top notch. I had a filling in one…
Worth the 6 month wait. Had terrible experiences with other dental practices in the area and I’m so glad I found another dentist! Dr Monsur…
Friendly at the front reception, very clean, seen on time, text message alerts to inform your next appointment, went in for Invisalign and walked out…
Great service, and excellent staff! Monsur is my dentist and he’s always very friendly and gives me great advice on dental hygiene!
So lucky to find such an excellent dentist in East London! I had root canal about a month ago at Wisteria House Dental and found…
Dr Monsur and his staff provides amazing dental treatment services at Wisteria House Dental Practice, Stratford. I had teeth whitening treatment here they provide the…
This is a long overdue review but ive been to many dentists in my life and I can say the treatment I had during my…